Duncan Heather is the Operations Manager of the Health Informatics Centre, an activity-funded University research support unit providing anonymised data and a wide range of other data management services, mainly for research, in close collaboration with the NHS. Duncan holds a BA (Hons) in Business Studies from Abertay University and, prior to his current role, gained practical experience of managing people and processes in diverse settings such as bronze sculpture casting and industrial coatings. He currently leads a busy team of data managers, software developers and data entry staff.